Delivery & Returns

Our policies for shipping, returns and exchanges

🚚 Delivery

• To ensure successful delivery, please provide a complete and accurate delivery address and contact details.
• If a parcel is returned due to an incorrect address, unsuccessful contact, refusal to accept, failure to collect within the required period, or any other reason attributable to the recipient, any return and re-delivery costs will be borne by the customer.
• For in-stock items, orders will be processed and dispatched within 3 working days after the order is placed and confirmed. Working days exclude Saturdays, Sundays and Singapore public holidays.
• For pre-order items, orders will be dispatched progressively according to order sequence once items arrive. Please refer to the estimated dispatch date on the respective product page.
• If an order contains both in-stock and pre-order items, the entire order will be dispatched together once all items are available.

↩ Returns & Exchanges

• We do not accept returns or exchanges due to personal preference, including colour, size, or the product not meeting personal expectations.
• If your original order qualified for free delivery but the remaining value after the return falls below SGD 60, the original delivery fee may be deducted from your refund.
• Any voucher or promotional discount applied to an order is considered redeemed once the order is placed and cannot be reinstated or reissued in the event of a return.
• By submitting a return request, you acknowledge that you have read and agreed to our return terms and authorise us to process the return accordingly.

Condition of returned items

For defective or incorrectly delivered items, the product must be returned in its original condition. Returns may not be accepted if:

• The returned item does not match the item stated in the original return request
• The product has been opened or used
• The product has been damaged due to reasons attributable to the customer
• The original packaging, complimentary gifts or accessories are missing
• Product labels or tags have been damaged or removed
• The product has been damaged due to insufficient or improper packaging during return

If the return does not follow our stated process, or if the returned item is incomplete, damaged or missing any components, we reserve the right to reject the return and/or decline the request.

Need help?

Reach us at hello@cubico.sg and we'll get back to you as soon as possible.